dw52 Privacy Policy

Dw52 is a trusted online gaming platform for players in Bangladesh. We believe every player's personal information is their own — and protecting it is our responsibility. This Privacy Policy clearly outlines what data is collected, why it is collected, and how it is kept secure.

When you register at dw52, play games, make a deposit, or contact our support team, certain information naturally comes our way. This policy ensures full transparency around that entire process.

Dw52's Privacy Policy is built in accordance with international data protection standards. We always place the highest value on player trust and are committed to upholding your right to privacy under all circumstances.

Dw52 may collect the following types of information from you:

Beyond the information listed above, we do not collect any additional data without your consent. Some information is collected automatically — such as cookies and log files — which are explained in the following section.

Dw52 uses the information it collects for the following purposes:

• Account Management: Your identity information is used for registration, login, and account verification.
• Transaction Processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Service: Our support team uses your account information to resolve your issues.
• Promotional Communications: Bonus and promotional messages are sent with your consent. You can unsubscribe at any time.
• Security & Fraud Prevention: Device and IP information is used to detect suspicious activity.
• Responsible Gaming: Gaming patterns are analyzed to detect signs of addictive behavior, and support is provided when needed.
• Legal Compliance: Certain data must be retained by law to comply with applicable regulations and regulatory authority requirements.

Dw52 does not sell your personal information to third parties. However, data may be shared in a limited number of circumstances:

• Payment Provider: Necessary financial details are shared with Mobile Banking, Nagad, Rocket, or your bank to process deposits and withdrawals. These providers operate under their own privacy policies.
• Game Provider: Minimum necessary information may be shared with the provider of the game you are playing — such as your in-game session data.
• Legal Obligations: Information may be disclosed in response to a lawful order from a government authority or court. This is a legal obligation on our part.
• Fraud Prevention: Fraud-related information may be shared with security organizations in the gaming industry.

Outside of the cases listed above, your information will not be shared without your explicit consent.

Dw52 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: These cookies are essential for login sessions and site security — the site cannot function without them and cannot be disabled.
• Performance Cookies: Used to analyze which parts of the site are experiencing the most issues.
• Functionality Cookies: Used to remember your preferred language, theme, or settings.
• Analytics Cookies: User behavior is analyzed to help improve the quality of our services.

Dw52 uses industry-leading technology to protect your information. The core components of our security framework are:

• TLS/SSL Encryption: All data transfers are secured with 256-bit TLS encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• 2FA Verification: An optional two-factor authentication process provides an extra layer of security for your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Data Segmentation: Different types of data are stored on separate, secured servers.
• Access Controls: Only authorized personnel have access to specific data.

Please keep in mind — 100% security on the internet cannot be guaranteed. Always use a strong password and never share it with anyone.

Every registered user at dw52 has the following rights:

Dw52 does not store your information indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Financial Transaction Data: Retained for up to 7 years due to legal obligations.
• Gaming History: Up to 2 years after account closure.
• Support Chat: Automatically deleted 3 years after the last interaction.
• Cookie Data: Between 30 days and 2 years, depending on the data type.

Dw52 strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and ID may be requested if there is any doubt. If a minor is registered by mistake, their account and all associated data will be deleted immediately.

Dw52 reserves the right to update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will reflect the latest revision.

You will be notified in advance of any significant changes via your registered email or mobile number. Continued use of the platform after such changes will be taken as your acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please reach out to our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24–48 hours

When submitting a privacy-related request, please include your registered email address or user ID so we can assist you promptly.